For teams

Answer customers instantly from your own business knowledge.

The AI assistant answers WhatsApp conversations from the knowledge your team writes and hands the conversation to a person whenever it is unsure. Every answer appears in the team inbox, and your agents can take over at any time.

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AI assistant

What you get

Only your facts: Answers use only your knowledge and the conversation. It never invents prices, dates, links or promises.
Your customer’s language: Replies briefly, in WhatsApp style, in the language the customer writes in. Several quick messages get one answer.
Confidence threshold: Every answer is rated for confidence; answers below your minimum are not sent.
Clean handoffs: It steps back when the answer is not in your knowledge, the customer asks for a person or complains, sending your handoff message once.
Choose when it answers: Always, only outside business hours, or until an agent is assigned. It pauses after a teammate replies.
Test before going live: Ask what your customers ask and see the answer, its confidence, the knowledge used and its cost. Nothing is sent on WhatsApp.
A budget that holds: Usage is billed by tokens against a monthly budget per organization. Each call is reserved before it is made, so the budget is not exceeded.
Built-in limits: A per-conversation reply cap protects against loops and abuse, and agents can pause the assistant in any conversation.

How it works

01Turn on the team inboxThe assistant answers inbox conversations.
02Write your knowledgeServices, prices, timings, policies and FAQs, written the way you would brief a new colleague.
03Test itTry real customer questions in the Test tab.
04Switch it onPick when it answers and the minimum confidence.